Complaints Resolved on the Spot; Directions Issued to Set Up Dedicated Cell for Portal Grievances
Jaipur, October 2026: Reaffirming the state government’s commitment to the speedy and effective resolution of public grievances, Ravi Jain, Principal Secretary of the Local Self-Government Department, inspected the Rajasthan Sampark Portal 181 on Thursday.
During the inspection, he closely examined the portal’s functioning and ensured the immediate resolution of complaints that he personally registered through phone calls.
Principal Secretary Tests Services by Calling 181
Jain called the 181 helpline as an ordinary citizen to assess its functioning at the ground level. He appreciated the positive feedback provided by the call centre representative.
Officials informed him that the portal was receiving a large number of complaints and that its grievance-resolution rate was improving, contributing to its growing popularity among citizens.
Chittorgarh Sewage Complaint Addressed Through Video Conference
During the inspection, a complaint was registered from Chittorgarh regarding sewage water spilling onto a road.
Taking immediate action, the Principal Secretary instructed Executive Engineer Jitendra Meena through a video conference to rectify the sewage system. He also directed officials to send photographs of the site before and after the work to the department headquarters to ensure effective monitoring.
Directions to Ensure Bus Stops and GPS Monitoring
Mahendra Saini of Jaipur lodged a complaint that buses were not stopping at the bus stand in Than, Goner, despite the designated facility being available there.
Jain spoke directly to the concerned official and directed that buses operating on the route must stop at the designated bus stand. He also ordered continuous monitoring of buses through their installed GPS systems to ensure compliance.
Dedicated Cell to Be Set Up for Grievance Redressal
The Principal Secretary directed the department to establish a separate cell to ensure the timely and effective resolution of complaints registered on the Sampark Portal.
He stressed that public-interest grievances must be handled sensitively and that regular monitoring should be undertaken to ensure the quality and timeliness of their resolution.
Additional Director of the Local Self-Government Department Ashok Kumar and other senior officials were present during the inspection.
