Key Highlights:
The objective of the Public Grievance Redressal Programme is to resolve public complaints in a transparent and comprehensive manner and ensure citizens' satisfaction. All officers must understand the basic spirit of the programme and discharge their responsibilities more effectively.
A total of 76 applicants attended today's state-level Public Grievance Redressal Programme, and their cases were addressed.
The Chief Minister directed the Additional Chief Secretaries, Principal Secretaries, Secretaries of the concerned departments and District Magistrates to review the decisions taken to resolve applicants' grievances.
All officers and employees must extend their full cooperation in resolving applications. It is our responsibility to address everyone's problems with sensitivity and promptness and ensure justice for them.
Patna, November 2026: Chief Minister Samrat Choudhary today participated in the State-Level Public Grievance Redressal Programme held at the Public Grievance Redressal Programme Hall in the Chief Minister's Secretariat. A total of 76 applicants attended today's programme, and their cases were addressed.
During the meeting, applicants from across the state presented their respective problems before the Chief Minister. Taking up cases related to various departments, including the Public Health Engineering Department, Revenue and Land Reforms Department, Education Department, Home Department, Rural Works Department, Health Department, Social Welfare Department, Urban Development and Housing Department, Energy Department and Road Construction Department, the Chief Minister directed the concerned District Magistrates and departments to resolve the applicants' problems within the stipulated time frame.
Following the Chief Minister's directions, the concerned departments and District Magistrates assured the applicants that their problems would be resolved promptly. Applicants whose grievances were addressed appreciated the State-Level Public Grievance Redressal Programme and said that problems which had remained unresolved for several days were settled quickly through the programme. They expressed gratitude to the Chief Minister, stating that the initiative was providing considerable convenience to the general public. Some applicants appeared satisfied after the District Magistrates and concerned departments assured them of resolving their problems following the Chief Minister's directions.
During the programme, the Chief Minister said that the government's objective was to ensure transparent, impartial and time-bound resolution of every citizen's grievance. The aim of the Public Grievance Redressal Programme is to resolve people's problems and ensure public satisfaction.
The Chief Minister ordered the immediate suspension of 15 officers and employees with immediate effect and directed that departmental proceedings be initiated against them on charges of failing to dispose of applications within the prescribed time, showing negligence and not ensuring proper and satisfactory resolution of applications under the programme.
The Chief Minister directed all District Magistrates, departmental secretaries and officials of the Chief Minister's Secretariat to not only review the time-bound disposal of applications received through the grievance redressal portal but also conduct a special review of the quality of their disposal. If it is found that any officer or employee has merely delayed or avoided a matter instead of genuinely resolving an applicant's problem, strict disciplinary action must be taken against them.
He asked all officers to understand the basic spirit of the Public Grievance Redressal Programme and discharge their responsibilities more effectively.
The Chief Minister further directed officials to ensure that public grievances received through the programme are resolved clearly and with complete transparency, so that citizens are satisfied. Additional Chief Secretaries, Principal Secretaries, Secretaries of the concerned departments and District Magistrates must examine the decisions taken to resolve applicants' complaints.
He said it was necessary to properly examine the nature of each applicant's problem, understand what the applicant actually wanted and take decisions after conducting a thorough assessment of all relevant aspects.
The Chief Minister said that the timely resolution of grievances through the programme was providing relief to the general public and strengthening their confidence in the administration. It was essential to maintain this trust. All officers and employees must extend their full cooperation in disposing of applications. Resolving everyone's problems with sensitivity and promptness and ensuring justice for them is the responsibility of the government.
Ministers of the concerned departments, Chief Secretary Pratyaya Amrit, Director General of Police Preeta Verma, Chief Minister's Secretary Lokesh Kumar Singh, Chief Minister's Secretary Sanjay Kumar Singh, Additional Chief Secretaries, Principal Secretaries, Secretaries of the concerned departments and applicants were present at the programme.
District Magistrates, Senior Superintendents of Police/Superintendents of Police and senior officials from all districts joined the programme through video conferencing.
