Chief Secretary V. Srinivas directs stronger response system from 1930 helpline to bank accounts, stresses tracing fraud money and providing quick relief to victims
Jaipur, October 2026: Rajasthan Chief Secretary V. Srinivas and Director General of Police Rajeev Kumar Sharma on Monday inspected the Cyber Crime Police Station at the Jaipur Police Commissionerate and reviewed the preparedness and ongoing measures to combat cybercrime.
Srinivas said the initial response in cyber fraud cases is extremely critical and directed officials to establish immediate coordination between the police, banking institutions and other concerned agencies as soon as a complaint is received.
He said action to secure the defrauded money should begin without delay and instructed officials to further strengthen technical capabilities and the quick-response system for preventing and investigating cybercrimes.
Review of Process from Complaint to Investigation
During his inspection of the Cyber Crime Police Station, the Chief Secretary took detailed information about the entire process, from receiving and registering complaints to filing FIRs, collecting and analysing digital evidence and monitoring the progress of investigations.
He also reviewed the technical resources available for cybercrime investigations and the capabilities of personnel handling such cases. He directed authorities to ensure the availability of necessary resources and further strengthen arrangements for regular training of police personnel.
During his visit to the Abhay Command Centre, Jaipur Police Commissioner Sachin Mittal briefed the Chief Secretary about the functioning of the 1930 and 112 call centres and the action being taken on complaints received through them.
Srinivas directed officials to speed up the process of immediately examining banking transactions in cyber fraud cases, identifying suspicious accounts, initiating necessary action and tracking the trail of the defrauded money.
He stressed the need for stronger coordination with banking institutions and directed officials to regularly analyse the time taken between receipt of a complaint and action being initiated on the concerned bank account.
Timely intervention significantly increases the chances of securing the victim’s money, he said.
The Chief Secretary also inspected the Investigation Branch of the Cyber Crime Police Station at the Commissionerate and reviewed its functioning.
Time-Bound Action at Every Stage
DGP Rajeev Kumar Sharma said the state was continuously strengthening the use of modern technology, trained personnel, rapid response mechanisms and coordination between the police and other agencies to control cybercrime.
He said information about new methods being used by cyber fraudsters and ways to protect citizens from such scams was being regularly disseminated through various platforms as part of the state’s awareness efforts.
Sharma directed officers to ensure time-bound action at every stage, from receiving a complaint and registering an FIR to securing the defrauded amount and completing the investigation.
He stressed that effective coordination among the police, banks and other agencies was essential for improving the response to cyber fraud and protecting victims from further financial loss.
The inspection was attended by Additional Director General of Police (Cyber Crime) V.K. Singh, Special Commissioner of Police Om Prakash, Additional Commissioner of Police (Law and Order) Dr Ajay Singh, Deputy Inspector General of Police Kunwar Rashtradeep, Additional Commissioner of Police (Traffic and Administration) Pradeep Mohan Sharma, Additional Commissioner of Police (Crime) Dr Rameshwar Singh and other officers and personnel of the Jaipur Police Commissionerate.
