More than 2.31 lakh complaints registered on CM Helpline so far; over 2.05 lakh resolved
Nearly 89 per cent of complaints resolved; Chief Minister describes initial results as encouraging
Chief Minister Shri Sai interacts directly with complainants to obtain feedback; citizens express satisfaction over resolution of their problems
Pending housing instalment released for one beneficiary, pension resumed after a nine-month stoppage for another, and replacement of a transformer brings relief to more than 80 families
Chief Minister appreciates officials who resolved complaints with sensitivity and promptness
Directs analysis of complaint data to improve citizen services
Trust between the government and the public is strengthening through CM Helpline: Chief Minister Shri Sai
Directs extensive publicity for CM Helpline 1076 through gram panchayats, fair-price shops and Common Service Centres
Raipur, October 2026 : Timely, sensitive and effective resolution of the problems faced by ordinary citizens is the first test of good governance. Launched with this objective, CM Helpline 1076 has, in a short period, emerged as an important source of trust for the people of the state. People no longer need to make repeated visits to government offices to resolve problems related to ration, pensions, electricity, housing, drinking water and other public services. Citizens are registering their complaints on 1076 from their homes, and their resolution is being regularly monitored.
Chief Minister Shri Vishnu Deo Sai made these remarks during a high-level review of the functioning of CM Helpline 1076 at its office operating from the CBD Building in Nava Raipur today.
Chief Minister Shri Vishnu Deo Sai obtained detailed information about complaints received through the helpline, their resolution, feedback being collected from complainants, and performance department-wise and district-wise. Through video conferencing, he reviewed the status of complaint resolution in the districts with all district collectors.
During the review, the Chief Minister personally spoke with complainants from various districts to find out whether their problems had been resolved after they registered complaints with CM Helpline. Citizens shared their experiences during their direct interaction with the Chief Minister and expressed satisfaction with the resolution of their complaints.
2.31 Lakh Complaints Registered; 88.85 Per Cent Resolved
During the review meeting, officials informed the Chief Minister that a total of 2,31,850 complaints had been registered on CM Helpline 1076 between June 9 and October 15, 2026. Of these, 2,05,996 complaints had been resolved. Action was being taken on the remaining 25,854 complaints. Thus, 88.85 per cent of all complaints received so far had been resolved. An average of 1,500 to 2,000 complaints is being received on the helpline every day.
Describing the initial results of the helpline as encouraging, Chief Minister Shri Sai said that the resolution of such a large number of complaints was the result of the collective efforts of officers and employees. Good progress had also been made on the instructions issued during the previous review.
He directed that the system be continuously improved and that complaint resolution should not remain limited to figures alone. Instead, it must ensure that citizens receive actual relief and are satisfied with the solution.
The Chief Minister said that the quality of complaint resolution was the most important consideration. Before closing a complaint, it must be ensured that the concerned citizen's problem has actually been resolved. Feedback received from citizens should form the real basis for assessing the success of the system.
One Complaint Brings Relief to More Than 80 Families; Faulty Transformer Replaced
During the review, Chief Minister Shri Sai spoke directly with Shri Daman Sahu, a complainant from the Mainpur area of Gariaband district. Shri Sahu informed the Chief Minister that electricity supply in his village had been disrupted because its transformer had become faulty. Approximately 80 to 85 families in the village were affected. When the problem could not be resolved at the local level, he registered a complaint on CM Helpline 1076.
Within approximately one week of the complaint being registered, a new transformer was installed and electricity supply was restored. Shri Sahu told the Chief Minister that the electricity system in the village was now functioning normally and that the villagers had received considerable relief. He expressed his gratitude to the Chief Minister and the government for the prompt resolution of the problem.
Chief Minister Shri Sai appreciated the promptness of the concerned officials and said that problems involving basic facilities such as electricity and water directly affect the daily lives of ordinary citizens. Such complaints must be resolved on priority. He said that resolving even one complaint with sensitivity can bring relief to many families.
Pending PM Awas Instalment Received Within Ten Days of Complaint on CM Helpline
Shri Virendra Yadav, a resident of the Bagicha development block in Jashpur district, told the Chief Minister during their interaction that the release of the second instalment for the construction of his house under the Pradhan Mantri Awas Yojana had been delayed. The delay in receiving the money had also affected the progress of the house construction.
He registered his problem on CM Helpline 1076. Within approximately ten days of the complaint, an amount of Rs 55,000 was credited to his bank account as the second instalment for his house. Sharing his happiness with the Chief Minister, Shri Yadav said that receiving the amount had enabled him to resume the construction of his house.
Chief Minister Shri Sai said that the Pradhan Mantri Awas Yojana is an important scheme that helps realise the dream of a permanent house for poor families. Eligible beneficiaries must receive their instalments on time so that construction work does not face any obstacles. He instructed officials to act with particular sensitivity in such cases.
Pension Had Been Stopped for Nine Months; Benefits Resumed After Complaint on 1076
Shri Toran Sahu, a resident of Karhi village in Mungeli district, informed the Chief Minister that his mother had not received her pension for approximately nine months. The family had been facing difficulties because of the non-payment of the pension. He registered a complaint on CM Helpline 1076.
After receiving the complaint, the concerned department examined the case and took the necessary action. Following this, his mother's pension was resumed and the pending amount was also paid. Shri Sahu expressed satisfaction over the resolution of the problem and thanked the Chief Minister.
Chief Minister Shri Sai said that social security pensions provide important financial support to senior citizens, widowed women, persons with disabilities and families in need. Ensuring that eligible beneficiaries do not have to face difficulties in receiving these benefits is the responsibility of the administration.
Even a Small Problem Can Become a Major Difficulty for an Ordinary Citizen: Chief Minister
Chief Minister Shri Sai told officials that a case might appear routine from the perspective of the government and administration, but the same problem could be extremely important to the citizen concerned. Delays in even small tasks, such as correcting a ration card, paying a pension, restoring electricity supply, providing drinking water, releasing a housing instalment or completing revenue-related work, could cause prolonged difficulties for a family.
He said the purpose of CM Helpline was to ensure that a citizen's voice reached the government directly and that the concerned department took the problem seriously and resolved it within the prescribed time limit.
The Chief Minister said that he had also received positive feedback about CM Helpline during interactions with people in various parts of the state. Many citizens reported that complaints registered on 1076 had helped resolve problems that had remained pending for a long time.
The Chief Minister said that CM Helpline was not merely a mechanism for registering complaints, but also a means of ensuring government accountability and improving public services.
Officials Doing Good Work Appreciated; Accountability Must Be Ensured in Cases of Negligence
Chief Minister Shri Sai said that a large number of officers and employees in the government and administration were working with complete dedication and hard work. Their efforts were helping government schemes reach the grassroots and resolving people's problems. Such officers and employees should be encouraged.
He said that negligence in some cases, or a lack of seriousness towards citizens' problems, affected the image of the entire administration. Every officer and employee must therefore understand that resolving public grievances is the government's highest priority.
Those who perform well should be encouraged, while accountability must also be ensured in cases involving unnecessary delays or negligence in resolving complaints.
Complaint Data Should Become the Basis for Improving Citizen Services
During the review, Chief Minister Shri Sai obtained information about the status of calls answered on the helpline, complaint registration, resolution at different levels, the system for collecting feedback from complainants, and the analysis of complaints department-wise.
He instructed officials not to view complaints received through the helpline merely as individual cases. The data should be analysed regularly to identify the departments, schemes, services or areas from which complaints were repeatedly being received. If a large number of complaints of the same nature were being registered, the root causes should be identified and necessary improvements made to the system.
The Chief Minister said that, in this way, CM Helpline would serve not only to resolve individual citizens' problems but also as an important feedback system for improving government policies and services.
Ensure Access to 1076 for Citizens in Remote Areas, Including Bastar
Chief Minister Shri Sai specifically sought information about the nature of complaints received from districts in the Bastar division and the status of their resolution.
He said CM Helpline could be particularly useful for citizens living in remote and forested areas of the state, as it would eliminate the need for them to travel to district-level or state-capital offices to raise their problems.
He instructed officials to ensure that information about CM Helpline 1076 reached the last village and the last person. Extensive publicity should be undertaken through various means, including wall paintings at gram panchayats, fair-price shops and Common Service Centres. Citizens should also be informed at the local level about how they could register their complaints through the helpline.
System to Be Further Strengthened by Removing Technical and Procedural Shortcomings
The Chief Minister said that CM Helpline was still in its initial phase. Therefore, lessons should be drawn from early experiences, and technical and procedural shortcomings should be continuously addressed.
The entire process—from responding to calls and registering complaints to forwarding them to the concerned departments, resolving them within the prescribed time limit and obtaining feedback from complainants—should be made simple and effective.
He said that citizens should have a smooth experience from the time they register a complaint until its resolution. The purpose of technology was not to make procedures complicated, but to bring the government closer to citizens.
Public Trust Is Our Greatest Achievement: Chief Minister Shri Sai
Chief Minister Shri Vishnu Deo Sai said that resolving people's problems was the government's responsibility and that CM Helpline 1076 was becoming an important means of fulfilling this responsibility effectively.
“Our effort is to ensure that every citizen of the state has the confidence that their concern will reach the government, that they will be heard, and that their legitimate problem will be resolved on time,” he said.
He said that the stronger the trust between the government and the public, the more effective the system of good governance would become. CM Helpline was strengthening this bond of trust.
“Public trust is our greatest achievement, and maintaining it is the collective responsibility of all of us,” he said.
During the review, Chief Secretary Shri Vikas Sheel, Principal Secretary to the Chief Minister Shri Subodh Kumar Singh, Secretary to the Chief Minister Shri Rahul Bhagat, secretaries of various departments, Special Secretary to the Chief Minister Shri Rajat Bansal, and collectors of all districts participated in the meeting through video conferencing.
